LiveAssist™ heralds a revolutionary advancement in customer service. This breakthrough service offers a highly developed approach to customer care — unmatched in the industry. As an intuitive service that will adapt to the evolving needs of your business, LiveAssist™ will be custom tailored to meet your ever changing requirements.
• LiveAssist™ presents our clients with a personal virtual assistant to facilitate the administrative duties involved within the billing process, alleviating the administrative work associated with utility or convergent billing.
• It enables property managers to return their focus to the core functions of the property and resident satisfaction.
• This service offers an advanced level of customer support options including; private training, concierge, and professional services.
• This forward looking service has been designed as an intuitive service that adapts to the requirements, trends, and demands resonating within the industry.
LiveAssist™ captures the essence of exclusive customizable customer care—encompassing all facets of a polished customer service program. LiveAssist™ represents the next wave of customer support by providing a fully engaged ‘live’ call center, as well as a personal virtual assistant.
AMS focuses on commitment towards customer satisfaction and strives constantly to deliver on this commitment. In an effort to ensure that our customers truly derive value from our services, we have in place these additional services.
Customer Care Call Center
AMS operates a call center for payment processing and billing inquiries. You can call the customer service number and speak to a our helpful representatives to make a payment, have your queries answered, etc.
Timely audits on rates
AMS conducts timely audits on rates and tariffs to make certain that the utility fees billed to you are valid, accurate and in accordance with state regulations.
Resident Online Account Access
Comprehensive, 24X7 online account services provided by AMS let residents to make payments; sign-up for e-bills; view account, invoice and transaction history; etc. through their online account.
Online Reports enable residents to monitor, track and control their utility consumption and improve consumption habits.